The CPD works with many clients who understand the impact and importance of developing their employees.  To this end, we offer training that’s already developed (standard) but more frequently, we take a standard training program and customize it precisely to suit our clients’ needs.

They tell us that what makes our programs stand out, is that we are highly engaging and incorporate real-world examples pertinent to their industry and functions.

This is essential if transformation is to occur…and transformation is one of our core principles at the CPD.

Our transformational training commitment to you is:

  • to create an energy and dynamism about the subject at hand (to make it interesting);
  • to shift a paradigm or two…or three about how your employees view what they do; and,
  • to ensure that employees can apply what they’ve learnt immediately on the job.

The “nuts and bolts” of our training services include all or a combination of the following:

  • developing your training program from “scratch” or taking our standard modules and customizing them to suit your industry and functions;
  • designing the training materials;
  • delivering the training;
  • digitizing learner and trainer materials; and,
  • training your staff to deliver future training (our train-the-trainer philosophy).

Customized training is more affordable than you think.

To be transformed, contact Jennifer Patrick, CPD Executive Director at 716-888-8490 or email [email protected].

There is no replacement for a strong start and the CPD’s Young Professionals Certificate will give you just that.

Workplaces can be complicated environments and finding your “best fit” along with some must-have skills can give you an edge.

Topics included in this essential development program are:

  • Generations at Work
  • Leading with Purpose
  • Influencing without Authority
  • Your Personal Brand
  • Basic Business Writing
  • Financial must-have skills
  • Public Speaking

Young Professionals:  Certificate I is offered in a variety of formats and can also be customized, to suit the particular challenges and needs of your unique workplace and industry.

70% of change projects fail.

That is a startling, and unfortunately, all too real statistic.

One of the critical skills for the twenty-first century leader-manager is to make change happen:  sometimes by design and sometimes by accident!   Regardless of what motivates the change, you do NOT want to be part of the 70%.

Change Management:  Lead AND Succeed is intended to help you avoid those less-than-stellar results and make certain that the goals of your change project are realized and stick.

When you have completed this training program you:

  • will understand and have hands-on insight into how change management really works (the moving parts);
  • will understand how to navigate your organization’s culture;
  • will know how to mobilize your teams and identify the different types of influence;
  • will understand the critical communications tactics for your change project; and,
  • you will leave with a myriad of best practices, tools and resources that you can immediately use for your organization’s change project.

To be part of the 30%, contact CPD Executive Director, at 716-888-8490 or [email protected] .

There is no better time than now to give your employees a “refresh” on respect and sensitivity in the workplace.

This program is geared to cover the spectrum of sometimes disrespectful practices that creep into our workplaces, from the unintentional to the intentional.  Using video examples and group feedback, your employees will have the opportunity to examine how their conduct and mindset can sometimes negatively affect those around them.

Topics included in this important program are:

  • unintentional offences
  • workplace issues
  • stereotyping and objectification
  • harassment
  • gossip
  • giving respect-getting respect
  • workplace language and dress
  • generations in the workplace
  • ethnic and cultural differences
  • persons with disabilities (colleagues and customers)

The Program is offered in a variety of formats and durations from one-hour lunch ‘n learns to a four-hour class.

Employers can also customize some of the topics to suit their particular challenges and industries.

Toggle Content goes here

As part of the Be-A-Better-Manager Series, the Performance Management Training Program includes practical information and practices related to the spectrum of manager performance management functions.  Coaching, having difficult conversations and performance improvement plans are just a few of the topics covered.  Managers leave with their own “What am I now going to do differently? Plan and increased confidence on how to manage their teams.

Be-A-Better-Manager Series Intro:

The series is geared to hands-on, practical and real-life learning for managers at any level.  The series can be experienced in its entirety or through individual training modules which include:

  • Performance Management
  • Performance Reviews
  • Employee Communications & Engagement
  • Coaching, Mentorship & Peer Leadership
  • Feedback & Difficult Conversations
  • Team Management Best Practices
  • Diversity, Inclusion & Generations in the Workplace

Each program can be delivered conveniently at your place of employment.  All participating managers leave the training with our “What can I now do differently” Plan, which supports them in applying their new-found knowledge and skills.  They leave with this plan and a renewed sense of confidence.

You can’t talk about business communications and not talk about time:  The two are inextricably linked.

In today’s workplace with cross-functional teams, a myriad of communications channels and multiple generations, figuring out HOW to communicate, to WHOM and WHEN can be a bit of a minefield.

The CPD potently addresses this in its Communications-Time Management: Certificate I Program.

Among other things, participants will learn:

  • how to discern what communications channel is best for what issue relative to their industry and function;
  • how to frame communicating using the PART Model;
  • how to identify bias in their communications;
  • social media and cell phone etiquette;
  • the communications continuum;
  • managing information and especially how to avoid “email jail”;
  • the essential ingredients to professional business communications; and,
  • “rock star” time management disciplines that can make the difference between reacting to circumstances and getting ahead of the curve.

In addition to these, managers can specifically expect to learn:

  • job function confusion and the communications conundrum; and,
  • precisely how to set communications expectations for their team. They will leave with a framework that they can immediately apply on-the-job.

Think about the following:

  • the average employee spends 4.1 hours daily checking email;
  • According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information. Put another way, businesses hire 5 employees but only 4 show up to work; the fifth is off searching for answers, but not contributing any value.” Source: Time Searching for Information.
  • 19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively,” according to Interact. Source: A Fifth of Business Time is Wasted Searching for Information, says Interact
  • IDC data shows that “the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information….60% [of company executives] felt that time constraints and lack of understanding of how to find information were preventing their employees from finding the information they needed.” Source: Information: The Lifeblood of the Enterprise;
  • and, that the cost of misunderstanding can be as much as $500 per employee per year and over $600 for companies with 10,000 employees or more.   (

Your company’s communications culture may just be undermining your own ROI.

Call the CPD for more information about this vital training opportunity as well as our Communications Audit Services.  716-888-8490

Project Managers are busy people who often don’t have the time to formalize their learning but are still very eager to know how to lead their firm’s projects and teams more effectively.

In response to this, the CPD offers Project Management Lunch ‘n Learns.  These are efficient and robust learning seminars where a certified Project Management expert comes into your workplace and conducts one, or a series of, lunch ‘n learns.  Your employees leave with the disciplines and leading edge best practices so that your projects can be completed within 10% of the time AND cost.

Topics included in this easy-to-access program are:

  • planning project work;
  • developing project schedules, cost estimates and budgets;
  • executing project work;
  • closing projects; and,
  • navigating team dynamics.

Learning has never been easier.


Did you know that 30% to 50% of first-time managers fail in their new job? Clearly, going from a ‘doer’ role to a manager role is a challenge. Unfortunately, being a successful programmer, salesperson, engineer, or other professional does not guarantee success in management.

Why do so many fail? Oftentimes, it’s simply due to lack of training. Technical, operational and functional skills are significantly different than the skills required to successfully manage people. When you’re in charge, you’re not just following directions; you’re giving them. And you’re not only responsible for accurate and timely delivery of your projects; you have to help others keep their projects on track.

If you’ve recently been appointed to a new role as a manager, or are about to be promoted, this course will teach you how to make the transition as successfully and seamlessly as possible. You’ll learn how to avoid many common problems that can sabotage new managers, as well as what it takes to get your team up and running as quickly as possible. You’ll walk away from this course with a clear pathway toward better results – and management success.


In this course, you’ll learn to:

  • Acquire the right mindset so you can become a great leader, not just a boss.
  • Manage and motivate your team members so you can get the most from each one.
  • Increase your visibility among company stakeholders and earn the respect you deserve.
  • Start producing better results almost immediately.


Staff members who are about to be promoted to management; first-time managers; and managers who want to make a faster transition into their management jobs.


  • Why managing requires a new perspective and a new approach
  • How to avoid the pitfalls of becoming a new manager
  • The mindsets, skills and behaviors of effective managers
  • How to focus for job results
  • Communications skills that build employee commitment
  • Learning how to delegate
  • How to deal with performance problems
  • Developing the right temperament to be an effective manager

Deloitte Research shows clearly that leadership is the #1 talent issue facing all organizations.  86% of respondents, in the research study, rate it as urgent or important.  This seminar will help managers to stretch their capabilities beyond their current skill set.

You will learn the leadership mindsets, skills and behaviors to propel you from a manager role to a leadership role in your organization.  These concepts will enable you to achieve the mark of an exceptional leader – breakthroughs in people and results!

Your seminar leader, Frank Swiatek, has conducted over 3450 presentations throughout the United States and Canada, and has worked for over 25 Fortune 500 companies.  He has observed, taught and coached leaders at every level in organizations.

Topics Covered:

  • An exercise to demonstrate the difference between managers and leaders
  • Leaders develop a leadership culture
  • The 1st foundation of leadership – Trust
  • The 2nd foundation of leadership – Accountability
  • The 3rd foundation of leadership – Commitment
  • Leaders challenge the status quo
  • Leaders identify breakthrough opportunities
  • Leaders have a turnaround mindset, lead people and drive results
  • Leaders project optimism and rise above challenging circumstances
  • Leaders motivate and inspire with messages and behaviors