The CPD works with many clients who understand the impact and importance of training.  We offer training that’s already developed, like the programs listed below, or we customize training programs precisely to suit your needs.

Our training services may include one or all of the following:

  • developing your training program;
  • designing the training materials;
  • delivering the training;
  • digitizing learner and trainer materials; and,
  • training your staff to deliver future training (our train-the-trainer philosophy).

To register for the below offerings or to set up a customized training, please contact Jennifer Patrick, Executive Directer, at (716) 888-8494.  Customized training is more affordable than you think.

Mini-MBA in Human Resources

This learning experience is all about giving you insight, skills and practice to help you transform your business and your teams. Taught by experts in people management and organizational development, this is an opportunity you won’t want to miss out on.

Topics Include:


  • organizational culture, the factors for creating culture and in the context of a competing values framework
  • organizational creativity, innovation and entrepreneurship

Employee Engagement 

  • engagement drivers and the connection to business success
  • tactical tools: measuring engagement, action planning approaches
  • how performance management, job design, training and development, and leadership behaviors drive engagement

People Planning

  • organizational and job structure considerations for your planning
  • managing structural change
  • defining job structure and design
  • capacity planning
  • tactical tools
  • career development programs


  • your personalized DiSC assessment
  • understanding your leadership and management style based on your DiSC results

Emotional Intelligence and Feedback

  • EI and its importance to being an effective manager-leader
  • feedback: mindset models, conversations, practice
  • connecting DiSC, EI, and your feedback approach

Performance Management

  • recruiting tactics and tools that make a difference
  • onboarding excellence and programs that improve retention
  • coaching, mentoring, peer leadership, improvement plans
  • management communications techniques
  • terminations
  • best practices: continue, discontinue, adapt
  • scenarios refresh
  • Your Work-plan

This workshop has been approved for re-certification credits for SHRM certifications and pending for HRCI certifications.

DiSC & you

Understanding what is working effectively for an organization versus what is not is beneficial to organization’s success. A workplace assessment is an excellent tool to gauge the perception of your employees and managers on your work environment while proactively addressing issues of concern.


This hands-on and practical training program incorporates individual learner DiSC results into training on performance management, feedback, performance reviews and communications.  Additionally, practical applications of mentor-ship and peer leadership are also discussed.  The program is 60 hours and can be customized for companies and organizations seeking to build their manager capacity to lead and mobilize their teams.

*Certain DiSC workshops have been approved for re-certification credits for SHRM certifications.

Everything DiSC® is a trademark of John Wiley & Sons, Inc. or its affiliated companies.

How to Go from Doer to Manager Successfully


Did you know that 30% to 50% of first-time managers fail in their new job? Clearly, going from a ‘doer’ role to a manager role is a challenge. Unfortunately, being a successful programmer, salesperson, engineer, or other professional does not guarantee success in management.

Why do so many fail? Oftentimes, it’s simply due to lack of training. Technical, operational and functional skills are significantly different than the skills required to successfully manage people. When you’re in charge, you’re not just following directions; you’re giving them. And you’re not only responsible for accurate and timely delivery of your projects; you have to help others keep their projects on track.

If you’ve recently been appointed to a new role as a manager, or are about to be promoted, this course will teach you how to make the transition as successfully and seamlessly as possible. You’ll learn how to avoid many common problems that can sabotage new managers, as well as what it takes to get your team up and running as quickly as possible. You’ll walk away from this course with a clear pathway toward better results – and management success.


In this course, you’ll learn to:

  • Acquire the right mindset so you can become a great leader, not just a boss.
  • Manage and motivate your team members so you can get the most from each one.
  • Increase your visibility among company stakeholders and earn the respect you deserve.
  • Start producing better results almost immediately.


Staff members who are about to be promoted to management; first-time managers; and managers who want to make a faster transition into their management jobs.


  • Why managing requires a new perspective and a new approach
  • How to avoid the pitfalls of becoming a new manager
  • The mindsets, skills and behaviors of effective managers
  • How to focus for job results
  • Communications skills that build employee commitment
  • Learning how to delegate
  • How to deal with performance problems
  • Developing the right temperament to be an effective manager

Taking the Leap from Manager to Leader

Deloitte Research shows clearly that leadership is the #1 talent issue facing all organizations.  86% of respondents, in the research study, rate it as urgent or important.  This seminar will help managers to stretch their capabilities beyond their current skill set.

You will learn the leadership mindsets, skills and behaviors to propel you from a manager role to a leadership role in your organization.  These concepts will enable you to achieve the mark of an exceptional leader – breakthroughs in people and results!

Your seminar leader, Frank Swiatek, has conducted over 3450 presentations throughout the United States and Canada, and has worked for over 25 Fortune 500 companies.  He has observed, taught and coached leaders at every level in organizations.

Topics Covered:

  • An exercise to demonstrate the difference between managers and leaders
  • Leaders develop a leadership culture
  • The 1st foundation of leadership – Trust
  • The 2nd foundation of leadership – Accountability
  • The 3rd foundation of leadership – Commitment
  • Leaders challenge the status quo
  • Leaders identify breakthrough opportunities
  • Leaders have a turnaround mindset, lead people and drive results
  • Leaders project optimism and rise above challenging circumstances
  • Leaders motivate and inspire with messages and behaviors

Creating and Conducting Training that Works


In today’s world, training is more challenging than ever. Attention spans are short and distractions abound. What’s more is that many employees view training as boring, outdated and a waste of time. What’s a trainer to do?

You need to deliver content in a creative, interesting, and engaging way. That means developing training that sticks.

This course will teach you how to do just that by offering real-world, “how-to” information you can put into action now to improve your training skills. Not only will you master the fundamentals of adult learning theory, but you’ll also become proficient in how to involve participants more in their own learning. That way, they’ll remember more of what’s taught and can better apply that knowledge when they’re back on the job. In the end, you’ll be able to develop and deliver training that’s focused, fun – and more effective.


  • Create better employee training and instructional programs with the right flow from start to finish.
  • Boost content retention with the latest in adult learning theory and active learning techniques.
  • Identify your group’s needs so you can adjust your material accordingly.
  • Build your credibility and trust with those you’re training, as well as with management.


Those new to training looking to develop and enhance their training skills; subject matter experts responsible for training; and experienced trainers who want to boost the results of their training. This program is designed for those who train individually, as well as in large groups. It’s also valuable for those who work in sales and marketing, or other fields that require frequent presentations.


  • Adult learning theory and how to motivate the adult learner
  • Building rapport with your audience and getting them interested in your topic
  • How to structure a training session, including the importance of the icebreaker
  • How to use visual aids that pack a punch
  • How to measure learning among your participants

Be-A-Better-Manager Series

As part of the Be-A-Better-Manager Series, the Performance Management Training Program includes practical information and practices related to the spectrum of manager performance management functions.  Coaching, having difficult conversations and performance improvement plans are just a few of the topics covered.  Managers leave with their own “What am I now going to do differently? Plan and increased confidence on how to manage their teams.

Be-A-Better-Manager Series Intro:

The series is geared to hands-on, practical and real-life learning for managers at any level.  The series can be experience in its entirety or in individual training programs.  These include:

  • Performance Management
  • Performance Reviews
  • Employee Communications & Engagement
  • Mentor-ship

Each program can be delivered conveniently at your place of employment.  All participating managers leave the training with our “What can I now do differently” Plan, which supports them in applying their new-found knowledge and skills.  They leave with this plan and a renewed sense of confidence.