Course Quick Facts

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Description

Problem-solving tools like Lean and Six Sigma have been well received for years in the manufacturing sector. Now, these tools are gaining traction within service industries. Stated simply, if you have people and processes, you need to think about continuous improvement. Banks are using such tools to reduce the time it takes to grant loans. Insurance companies have used these tools to drive growth and government agencies are delivering services at a lower cost to taxpayers. Health care is currently a very fast adopter of Lean Principles, as this sector responds to increased competition, regulation and other cost pressures.

Understanding what your customers want, and then designing your service delivery processed accordingly, are critical to survival in today’s environment. This workshop will walk you through the various tools that you can leverage to strategically improve your organization’s performance

Who Should Attend

Managers in the private sector, public sector and not-for-profit sector who want to improve their operations

Topics Covered

• How to define the attributes needed in your transactions processes
• How to document the “as is” and the “to be” process flows
• How to close performance gaps
• Lean Principles and overview of toolsets
• Six Sigma concepts
• Keeping it in control with scorecards